Shipping policy
The short version: flat Free U.S. shipping · free on orders over $0 · processed in 7-10 days rough carving + photo approval + 7 days finishing (made to order) · delivered in another 3-7 days · U.S. only · tracking emailed on every order.
This Shipping Policy applies to all orders placed at squidhandicraft.com, operated by Squid Handcraft, 5129 Nannie Helen Burroughs Ave NE, Washington, DC 20019, United States.
Shipping rates
| Order total | Shipping cost |
|---|---|
| Under $0 | Free flat |
| $0 and over | FREE |
The total you see at checkout is the total you pay - no hidden fees.
Order processing
Orders are processed within 7-10 days rough carving + photo approval + 7 days finishing (made to order) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
| Stage | Time |
|---|---|
| Processing (handling) | 7-10 days rough carving + photo approval + 7 days finishing (made to order) |
| Transit (delivery) | 3-7 days |
| Total | about 3-4 weeks door to door |
Delivery times are estimates measured in business days (Monday-Friday, excluding holidays); carrier delays outside our control can occasionally add time.
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally or to freight forwarders at this time.
Order tracking
As soon as your order ships, we email you a tracking link. Please allow up to 24 hours for the first scan to appear. If your tracking hasn't updated for more than 5 business days, contact us and we'll chase the carrier for you.
Incorrect address
Please double-check your shipping address at checkout. If you spot a mistake, contact us at support@squidhandicraft.com as soon as possible - we can usually fix it before the order ships. Once shipped, a parcel cannot be redirected.
Lost, damaged, or wrong items
If your order arrives damaged, contains the wrong item, or never arrives - we replace it or refund you in full, at no cost to you.
Contact us with your order number (and a photo if damaged). Full details in our Refund Policy.
Contact us
| Trade name | Squid Handcraft |
|---|---|
| Address | 5129 Nannie Helen Burroughs Ave NE, Washington, DC 20019, United States |
| support@squidhandicraft.com | |
| Hours | Online orders 24/7 · Support Mon-Fri, 9 AM - 5 PM ET |