Shipping policy
The short version: free U.S. shipping on every order · each piece is handcrafted to order in about 2-3 weeks (carving + your photo approval + finishing) · then 3-7 business days in transit · about 3-4 weeks door to door · contiguous U.S. · tracking emailed on every order · most furniture arrives in sections and needs simple assembly.
This Shipping Policy applies to all orders placed at squidhandicraft.com, operated by Squid Handicraft.
Shipping rates
| Order total | Shipping cost |
|---|---|
| Any amount | FREE |
The total you see at checkout is the total you pay - no hidden fees.
Order processing
Every piece is made to order. Processing takes 7-10 days of cutting and carving, then your photo approval, then about 7 days of finishing and crating. Orders placed on weekends or holidays begin processing the next business day. We email you at each step, so you always know where your piece is.
Delivery time
| Stage | Time |
|---|---|
| Processing (made to order) | 7-10 days carving + photo approval + about 7 days finishing |
| Transit (delivery) | 3-7 business days |
| Total | about 3-4 weeks door to door |
Delivery times are estimates in business days (Monday-Friday, excluding holidays); customs and carrier delays outside our control can occasionally add time. If your order is running late we will tell you before you have to ask.
Where your order is made and ships from
Every piece is handcrafted to order by our partner artisan workshops in Vietnam and shipped directly to you from there with tracking. Our U.S. address is a customer service office, not a workshop or warehouse.
Where we ship
We currently ship to addresses in the contiguous United States. Contact us for a quote to Alaska, Hawaii or international addresses. We do not ship to freight forwarders.
Delivery and assembly
Large furniture and wall panels travel crated by freight carrier and are delivered to the curb or driveway; the carrier will contact you to schedule. Please have help on hand for heavy pieces and inspect the crate before you sign - if it is damaged, write "damaged" on the delivery receipt and photograph it. Smaller pieces and decor ship by parcel.
Most furniture ships in sections and needs simple assembly with the hardware included. You will get a step-by-step guide and an assembly video for your piece.
Order tracking
As soon as your order ships we email you a tracking link. Please allow up to 24 hours for the first scan. If tracking has not updated for more than 5 business days, contact us and we will chase the carrier for you.
Incorrect address
Please double-check your shipping address at checkout. If you spot a mistake, email support@squidhandicraft.com as soon as possible - we can usually fix it before the order ships. Once shipped, a delivery cannot be redirected.
Lost, damaged, or wrong items
If your order arrives damaged, contains the wrong item, or never arrives - we repair, replace or refund it, at no cost to you. Contact us with your order number (and photos if damaged) within 7 days of delivery. Full details in our Refund Policy.
Contact us
| Trade name | Squid Handicraft |
|---|---|
| Customer service office | 5129 Nannie Helen Burroughs Ave NE, Washington, DC 20019, United States Office only - this is not a workshop or a returns address. Please do not send items here. |
| support@squidhandicraft.com | |
| Hours | Online orders 24/7 · Support Mon-Fri, 9 AM - 5 PM ET · we reply within 1 business day |